{"id":6550,"date":"2016-03-31T05:17:15","date_gmt":"2016-03-31T05:17:15","guid":{"rendered":"http:\/\/blysed.flywheelsites.com\/?page_id=6550"},"modified":"2026-06-05T19:36:02","modified_gmt":"2026-06-05T09:36:02","slug":"faqs","status":"publish","type":"page","link":"https:\/\/getblys.com\/ca\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f7f7f7″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”5%” bottom_padding=”5%” overlay_strength=”0.3″ shape_divider_position=”bottom”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780639365362{padding-top: 40px !important;padding-bottom: 40px !important;}”]HOW DOES BLYS WORK?<\/p>\n
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Blys is a leading mobile massage, beauty and wellness platform that brings professional treatments directly to your doorstep. Whether you’re looking for massage, beauty, or other wellness services, Blys makes it easy to book trusted, local providers across Canada.<\/p>\n

You can connect with independent mobile massage and beauty therapists onboarded on the platform without any phone calls, cash payments, or stressing about finding the right therapist and making the journey to the clinic or spa. You can simply go online, browse the type of in-home massage, beauty, or wellness treatment you want, mention where you want it (home, hotel, or office) and when works best for you. The platform will connect you with a trusted therapist near you in no time.<\/p>\n

Blys is available in cities across Canada including Toronto<\/a>, Vancouver<\/a>, Montreal<\/a>, Calgary<\/a>, Ottawa<\/a>, Winnipeg<\/a>, and Burnaby<\/a>. To check provider availability in your exact location, you can enter your postal code in the provider directory as well.<\/p>\n

You will only be charged for your booking once it is confirmed by an available provider.<\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780638895283{padding-top: 40px !important;padding-bottom: 40px !important;}”]DO I NEED TO PROVIDE ANYTHING FOR MY\u00a0MASSAGE THERAPIST?<\/p>\n

Nope! Your massage therapist will bring everything needed for you to have a relaxing in-home self-care session. However, if you already have a professional massage table, you can mention it while placing your booking in the Notes<\/strong> section.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780639212747{padding-top: 40px !important;padding-bottom: 40px !important;}”]HOW DOES BLYS VET ITS\u00a0THERAPISTS?<\/p>\n

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All providers on the Blys platform are required to meet strict qualification and compliance standards before they can offer services to clients.<\/p>\n

We’re also extremely diligent with our onboarding process and only accept professionals who meet our high standards of quality, professionalism, and care.<\/p>\n

We make sure they meet the ‘Blys Standards<\/strong>‘ to provide their clients with the best in-home massage and wellness experience in every city we operate.<\/p>\n

Once a professional joins our platform, we use the in-app Client Rating and Review<\/strong> system to monitor and maintain the highest level of service quality. Although the practitioners are solely responsible for providing the services to you, this rigorous process ensures that you get the best customer service and experience every time you book a mobile massage or other wellness services through Blys.<\/p>\n

If you ever feel uncomfortable with your treatment or have any concerns about your provider, please contact our Customer Support Team<\/strong> immediately at hello@getblys.com<\/a>.<\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780639759950{padding-top: 40px !important;padding-bottom: 40px !important;}”]WHAT TYPES OF SERVICES ARE OFFERED BY BLYS?<\/p>\n

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Blys currently offers Swedish Relaxation Massage<\/a>, Remedial Massage<\/a>, Deep Tissue Massage<\/a>, Sports Massage<\/a>, Prenatal Massage<\/a>, Aged Care Massage<\/a>, and Corporate Massage<\/a>.<\/p>\n

Any of these modalities can be performed as a Couples Massage, which means that two independent therapists booked through Blys will perform massages for you and your partner or friend at the same time.<\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780639819758{padding-top: 40px !important;padding-bottom: 40px !important;}”]DO THE MASSAGES INCLUDE FOOT MASSAGE OR FACE \/ SCALP MASSAGE<\/p>\n

Generally, all independent massage therapists on the platform are qualified to perform foot massages and head\/scalp massages.<\/p>\n

If you’d like to include this in your session, simply book a massage online and note your preferences in the “Notes to Therapist<\/strong>” section. You can even add them<\/a> as a Treatment Add-On<\/strong> in your booking. Your therapist will then tailor the treatment to focus on those areas.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780639849533{padding-top: 40px !important;padding-bottom: 40px !important;}”]DO YOU HAVE ONE OF THOSE PREGNANCY MASSAGE TABLES WITH HOLE?<\/p>\n

It’s very rare for mobile massage therapists to bring a pregnancy massage table with a belly hole. Most qualified therapists agree that lying on the side is safer for both the mom-to-be and the baby, as tables with belly holes can put pressure on the abdomen.<\/p>\n

To ensure comfort and proper support, therapists use pillows of various sizes and shapes to maintain healthy alignment of your spine and pelvis. As your pregnancy progresses, a small pillow may be placed under your belly for support and to reduce rolling forward. Read more about it here<\/a>.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780642034667{padding-top: 40px !important;padding-bottom: 40px !important;}”]DO I NEED TO TIP MY MASSAGE THERAPIST?<\/p>\n

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Tipping is completely optional, and all fees are already included in your final price \u2014 so there’s no obligation to tip.<\/p>\n

If you’d like to show extra appreciation, Blys now offers a tipping feature. You can tip before, during, or up to one hour after your session. The suggested amounts are based on the total before any discounts, and you can adjust the tip to any amount you prefer.<\/p>\n

You can also choose to tip your provider in cash at the end of the treatment if that’s easier for you.<\/p>\n

You can find more details here<\/a>.<\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780639944143{padding-top: 40px !important;padding-bottom: 40px !important;}”]WHAT IS BLYS CANCELLATION AND RESCHEDULING\u00a0POLICY?<\/p>\n

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We understand that plans can change. If clients need to cancel or amend their appointment, they can do so more than 24 hours before the scheduled start time. Please be advised that if the booking is confirmed, you will incur a 10% cancellation fee outside of the 24-hour window. If a booking is cancelled or rescheduled within 24 hours, a client cancellation policy applies.<\/p>\n

Unless the cancellation is due to a severe illness, emergency, or unsettled payment:<\/p>\n