{"id":25,"date":"2015-12-30T15:41:20","date_gmt":"2015-12-30T15:41:20","guid":{"rendered":"http:\/\/themenectar.com\/demo\/salient-corporate\/?page_id=25"},"modified":"2026-02-13T22:03:56","modified_gmt":"2026-02-13T11:03:56","slug":"contact","status":"publish","type":"page","link":"https:\/\/getblys.com\/uk\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”]\n
\n\t\t

\n

Contact<\/h1>\n<\/h2><\/div>
<\/div>[\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”2%” overlay_strength=”0.3″ shape_divider_position=”bottom”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1650599077779{padding-bottom: 6% !important;}”]\n

Have a question?<\/h2>\n

Visit our Help Center<\/a>, or find the most
\nfrequently asked questions below.<\/p>\n

 <\/p>\n

Want to book?<\/h2>\n

Book from our website<\/a> or app<\/a>.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”]

<\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” equal_height=”yes” scene_position=”center” mouse_sensitivity=”10″ layer_one_image=”5993″ layer_one_strength=”0.1″ layer_two_image=”5991″ layer_two_strength=”0.2″ layer_three_strength=”2″ text_color=”dark” text_align=”left” top_padding=”2%” overlay_strength=”1″ shape_divider_color=”#f8f7fd” shape_divider_position=”bottom” shape_type=”waves”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” top_padding=”40″ text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:p|font_size:18|text_align:left|color:%230daec8″ google_fonts=”font_family:Nunito%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” equal_height=”yes” scene_position=”center” mouse_sensitivity=”10″ layer_one_image=”5993″ layer_one_strength=”0.1″ layer_two_image=”5991″ layer_two_strength=”0.2″ layer_three_strength=”2″ text_color=”dark” text_align=”left” bottom_padding=”4%” overlay_strength=”1″ shape_divider_color=”#f8f7fd” shape_divider_position=”bottom” shape_type=”waves”][vc_column enable_animation=”true” animation=”fade-in-from-bottom” column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”]

<\/i>How does Blys work?<\/a><\/h3>
[vc_column_text]Blys is the fastest, easiest and safest way to book massage and other
\nwellness services across the UK.<\/p>\n

Blys delivers the best-qualified wellness professionals to your doorstep \u2013 by connecting you to a
\nqualified & trusted service providers.<\/span><\/p>\n

No phone calls, no cash payments, no stress about finding the right service provider or making the
\njourney to the spa and back. You simply go online and let us know what type of treatment you want and where &
\nwhen \u2013 and we’ll have a qualified and trained professional knocking on your door in no time with
\neverything you need.<\/span><\/p>\n

Some of our customers describe us as \u2018Uber for Massages\u2019 or ‘Uber of
\nWellness’.[\/vc_column_text][vc_column_text][\/vc_column_text]<\/div><\/div>

<\/i>Which areas do
\nyou serve?<\/a><\/h3>
[vc_column_text]\n

Check available service providers in your local area and
\nbook from here: <\/span>https:\/\/providers.getblys.com\/uk<\/a><\/span><\/span><\/p>\n[\/vc_column_text][vc_column_text][\/vc_column_text]<\/div><\/div>

<\/i>Can I choose my provider before booking?<\/a><\/h3>
[vc_column_text]Yes! You can browse providers in your area by heading to the <\/span>provider directory<\/span><\/a>\u00a0and inputting your location and preferred service type into the search field.\u00a0<\/span><\/p>\n

From here you can c<\/span>lick the individual provider listings to view their complete profile including their bio, reviews and rating.<\/span><\/p>\n

Once you\u2019ve chosen your preferred nail technician you can book them directly by clicking the \u2018book\u2019 button on their profile page.\u00a0<\/span><\/p>\n

If your selected provider isn\u2019t available, we\u2019ll prompt you to either reschedule to another time or select another nail technician in your area.<\/span>[\/vc_column_text][vc_column_text][\/vc_column_text]<\/div><\/div>

<\/i>What times can I book a
\ntreatment?<\/a><\/h3>
[vc_column_text]Sessions start from 6 am to midnight, 7 days a week, 365 days a year – including
\nholidays. These hours refer to the first and last available appointment start
\ntimes.[\/vc_column_text][vc_column_text][\/vc_column_text]<\/div><\/div>

<\/i>What types of services
\ncan I book through Blys?<\/a><\/h3>
[vc_column_text]You can book in-home massage<\/a>\u00a0and beauty<\/a> \u00a07 days a week, 6am to midnight.<\/p>\n

Click here<\/a> to view our full
\nmenu.<\/p>\n

You can also buy gift vouchers<\/a> which can be used to book any
\ntreatment of choice.[\/vc_column_text]<\/div><\/div><\/div>[\/vc_column][vc_column enable_animation=”true” animation=”fade-in-from-bottom” column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” delay=”200″]

<\/i>How do I book?<\/a><\/h3>
[vc_column_text]Bookings are
\nmade in a few simple steps online via<\/span>\u00a0<\/span>our website<\/a>\u00a0or\u00a0Blys mobile<\/a>\u00a0app<\/a>\u00a0using your\u00a0Apple<\/a>\u00a0or\u00a0Android<\/span><\/a>\u00a0devices\u00a0where you can customise your treatment and pay securely for your session.<\/p>\n

Once the booking is confirmed (accepted by a service provider), payment will be automatically
\nprocessed.\u00a0Your card\/ account is not charged until your booking is confirmed. We only put an authorisation request
\nfor the total amount on your card, just to make sure you have sufficient funds for your booking. If for whatever
\nreason you end up cancelling, those funds would just be released immediately without leaving your bank.<\/span><\/p>\n

Click this link<\/a> for more
\ninformation on how to book.[\/vc_column_text][vc_column_text][\/vc_column_text]<\/div><\/div>

<\/i>How
\nmuch do you charge? What are the rates?<\/a><\/h3>
[vc_column_text]Click this link<\/a>
\nto find out the base charges and rates of services you can book through Blys.<\/p>\n

To help us run our platform, provide you with customer service and find you the best quality providers, we charge a small processing fee which is 10% of the total booking fee.<\/p>\n

We also charge a little extra during peak times when demand for providers is high and also when providers need to pay for parking. These fees ensure providers using the Blys platform are paid fairly for their time and services.<\/p>\n

    \n
  • Processing fee: 10% of total booking<\/li>\n
  • No parking: \u00a38 per service provider<\/li>\n
  • Public Holidays: 10% per service provider<\/li>\n
  • Hospital: \u00a312 per service provider<\/li>\n
  • Hotels and serviced apartments: \u00a312 per service provider<\/li>\n
  • Bookings between 6am to 9am: \u00a312\/hr per service provider<\/li>\n
  • Bookings between 6pm to 9pm: \u00a312\/hr per service provider<\/li>\n
  • Bookings between 9pm and 12am: $40 per service provider<\/li>\n
  • Bookings on a Saturday or Sunday: \u00a324\/hr per service provider<\/li>\n<\/ul>\n[\/vc_column_text]<\/div><\/div>

    <\/i>What is your Cancellation Policy?<\/a><\/h3>
    [vc_column_text]Please note
    \nthat you are not charged for a pending booking request until it is accepted and confirmed by a provider.<\/p>\n

    You may reschedule or cancel pending booking requests at any time without penalty.<\/p>\n

    Confirmed bookings are requests that a provider has accepted.<\/p>\n

      \n
    • The booking payment is charged when a booking is confirmed.<\/li>\n
    • Confirmed bookings cannot be rescheduled; you must cancel the confirmed booking (fees may apply, see
      \nbelow) and create a new booking to change the time or date.<\/li>\n<\/ul>\n

      View our cancellation policy: Client
      \nCancellation Policy<\/a>[\/vc_column_text]<\/div><\/div>

      <\/i>I made a booking but I haven't received a
      \nconfirmation yet.<\/a><\/h3>
      [vc_column_text]Please get the Blys mobile app<\/a>
      \nto check the progress of your booking or contact our team on       hello@getblys.com<\/a><\/p>\n

      Get The Blys App<\/a><\/p><\/blockquote>\n