{"id":6550,"date":"2016-03-31T05:17:15","date_gmt":"2016-03-31T05:17:15","guid":{"rendered":"http:\/\/blysed.flywheelsites.com\/?page_id=6550"},"modified":"2026-06-05T20:10:06","modified_gmt":"2026-06-05T10:10:06","slug":"faqs","status":"publish","type":"page","link":"https:\/\/getblys.com\/uk\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f7f7f7″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”5%” bottom_padding=”5%” overlay_strength=”0.3″ shape_divider_position=”bottom”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780654197672{padding-top: 40px !important;padding-bottom: 40px !important;}”]HOW DOES BLYS WORK?<\/p>\n
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Blys is a leading mobile massage, beauty and wellness platform that brings professional treatments directly to your doorstep. Whether you\u2019re looking for massage, beauty, or other wellness services, Blys makes it easy to book trusted, local providers across the United Kingdom.<\/span><\/p>\n

You can connect with independent mobile massage and beauty therapists onboarded on the platform without any phone calls, cash payments or stressing about finding the right therapist and making the journey to the clinic or spa. You can simply go online, browse the type of in-home massage, beauty or wellness treatment you want, mention where you want it (home, hotel or office) and when\u2019s the best time for you.\u00a0 The platform will connect you with a trusted therapist near you in no time.\u00a0<\/span><\/p>\n

Blys is available in most capital cities and other regional cities, including London,<\/a> Birmingham,<\/a> Liverpool<\/a>, Sheffield<\/a>, Bristol<\/a>, Glasgow<\/a>, Leicester<\/a>, Edinburgh<\/a>, Leeds<\/a>, and Cardiff<\/a><\/span>. To check provider availability in your exact location, you can enter your postcode in the provider directory as well.<\/span><\/p>\n

You will only be charged for your booking once it is confirmed by an available provider.<\/span><\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780649873211{padding-top: 40px !important;padding-bottom: 40px !important;}”]DO I NEED TO PROVIDE ANYTHING FOR MY MASSAGE THERAPIST?<\/span><\/p>\n

Nope! Your massage therapist will bring everything needed for you to have a relaxing in-home self-care session. However if you already have a professional massage table, you can also mention it while placing your booking in the <\/span>Notes<\/b> section.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780649930308{padding-top: 40px !important;padding-bottom: 40px !important;}”]HOW DOES BLYS VET ITS THERAPISTS?<\/span><\/p>\n

All providers on the Blys platform are required to meet <\/span>strict qualification and compliance standards<\/span><\/a> before they can offer services to clients.<\/span><\/p>\n

We\u2019re also extremely diligent with our onboarding process and only accept professionals who meet our high standards of quality, professionalism, and care.<\/span><\/p>\n

We make sure they meet the \u2018<\/span>Blys Standards<\/b>\u2019 to provide their clients with the best home massage & wellness experience in every city we operate.<\/span><\/p>\n

Once a professional joins our platform, we then use the in-app <\/span>Client Rating & Review<\/b> system to monitor and maintain the highest level of service quality. Although the practitioners are solely responsible for providing the services to you, this rigorous process ensures that you get the best customer service and experience every time you book a mobile massage and other wellness services through Blys.<\/span><\/p>\n

If you ever feel uncomfortable with your treatment or have concerns about your provider, please contact our <\/span>Customer Support Team<\/b> immediately at <\/span>hello@getblys.com<\/span><\/a>.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780650003637{padding-top: 40px !important;padding-bottom: 40px !important;}”]WHAT TYPES OF SERVICES ARE OFFERED BY BLYS?<\/p>\n

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Blys\u00a0currently offers Swedish Massage<\/a>, Remedial Massage<\/a>, Sports Massage<\/a>,\u00a0Pregnancy Massage<\/a>, Aged Care Massage<\/a> and Corporate Massage<\/a>.<\/span><\/p>\n

Any of these modalities can be performed as a Couples Massage<\/a>, <\/span>which means that two independent therapists booked through Blys will perform massages for you and your spouse\/partner\/friend at the same time.<\/span><\/p>\n

\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780650040267{padding-top: 40px !important;padding-bottom: 40px !important;}”]DO THE MASSAGES INCLUDE FOOT MASSAGE OR FACE \/ SCALP MASSAGE<\/span><\/p>\n

Generally, all independent massage therapists on the platform are qualified to do foot massages and head\/scalp massages.<\/span><\/p>\n

If you\u2019d like to include this in your session, simply book a massage online and note your preferences in the \u201c<\/span>Notes to Therapist<\/b>\u201d section. You can even <\/span>add them<\/span><\/a> as a <\/span>Treatment Add-On<\/b> in your booking. Your therapist will then tailor the treatment to focus on those areas.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780650085029{padding-top: 40px !important;padding-bottom: 40px !important;}”]DO YOU HAVE ONE OF THOSE PREGNANCY MASSAGE TABLES WITH HOLE?<\/span><\/p>\n

It\u2019s very rare for mobile massage therapists to bring a pregnancy massage table with a belly hole. Most qualified therapists agree that lying on the side is safer for both the mum-to-be and the baby, as tables with belly holes can put pressure on the abdomen.<\/span><\/p>\n

To ensure comfort and proper support with openings for the belly and breasts, making the experience more comfortable and relaxing, therapists use pillows of various sizes and shapes to maintain healthy alignment of your spine and pelvis. As your pregnancy progresses, a small pillow may be placed under your belly to support against gravity and reduce rolling forward. Read more about it <\/span>here<\/span><\/a>.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780650130623{padding-top: 40px !important;padding-bottom: 40px !important;}”]DO I NEED TO TIP MY MASSAGE THERAPIST?<\/span><\/p>\n

Tipping is completely optional, and all fees are already included in your final price \u2014 so there\u2019s no obligation to tip.<\/span><\/p>\n

If you\u2019d like to show extra appreciation, Blys now offers a tipping feature. You can tip before, during, or up to one hour after your session. The suggested amounts are based on the total before any discounts, and you can adjust the tip to any amount you prefer.<\/span><\/p>\n

You can also choose to tip your provider in cash at the end of the treatment if that\u2019s easier for you.<\/span><\/p>\n

You can find more details <\/span>here<\/span><\/a>.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner boxed=”true” column_padding=”padding-4-percent” column_padding_position=”left-right” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1780650184041{padding-top: 40px !important;padding-bottom: 40px !important;}”]WHAT IS BLYS CANCELLATION AND RESCHEDULING\u00a0POLICY?<\/p>\n

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We understand that plans can change. If clients need to cancel or amend their appointment, they can do so more than 24 hours before the scheduled start time. Please be advised that if the booking is confirmed you will incur a 10% cancellation fee outside for a 24 hours window. If a booking is cancelled or rescheduled within 24 hours, a client cancellation policy applies.\u00a0<\/span><\/p>\n

Unless the cancellation is due to a severe illness or emergency or unsettled payment;<\/span><\/p>\n