{"id":79993,"date":"2024-12-02T15:48:33","date_gmt":"2024-12-02T04:48:33","guid":{"rendered":"https:\/\/getblys.com\/us\/?page_id=79993"},"modified":"2025-12-03T20:02:57","modified_gmt":"2025-12-03T09:02:57","slug":"trust-safety","status":"publish","type":"page","link":"https:\/\/getblys.com\/us\/trust-safety\/","title":{"rendered":"Trust & Safety"},"content":{"rendered":"\n
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Trust & Safety<\/h1>\n<\/div>\n<\/section>\n\n\n\n\n
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Verification<\/h2>\n
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Your safety and trust are the foundation of everything we do at Blys. We are committed to ensuring that every independent service provider who joins our platform meets the highest standards of professionalism, reliability, and safety. This commitment is reflected in our rigorous verification process, designed to protect our clients and uphold the integrity of our community. Here\u2019s how we ensure only the best and most trustworthy professionals are approved to offer their services through Blys.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Strict approval process<\/h3>\n <\/div>\n
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Service providers on the Blys platform undergo a thorough application and verification process to ensure they meet our high standards before being approved to offer their services.\u00a0Only 25%<\/strong>\u00a0of sign ups are approved to join our network. This selective approach allows us to maintain the exceptional quality our clients expect and deserve.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Qualification checks<\/h3>\n <\/div>\n
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Professionalism is at the core of our service. Providers are required to submit their qualification documents for every treatment they wish to offer on the platform. Each document is carefully reviewed by our team to ensure it aligns with Blys\u2019 rigorous professional standards. This way, we can confidently connect our clients with highly skilled and licensed providers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Public liability insurance checks<\/h3>\n <\/div>\n
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We believe in being prepared for the unexpected. That\u2019s why all male providers are required to have active Public Liability Insurance before offering services on Blys.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Initial phone-screening<\/h3>\n <\/div>\n
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Verification isn\u2019t just about documents\u2014it\u2019s about building trust. That\u2019s why our team personally contacts every provider during the verification process. This phone screening allows us to review their submissions, clarify any details, and ensure they are fully prepared to meet our high standards.<\/p>\n

Before a provider is approved, we go a step further with a follow-up session. This hands-on evaluation allows us to assess their equipment, professionalism, and technique in a real-world context. This ensures that every provider not only meets but exceeds the expectations of our clients.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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ID verification<\/h3>\n <\/div>\n
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To finalize the onboarding process, providers must complete a thorough ID verification. This includes submitting a government-issued ID, verifying their mobile number, and confirming their email address. These steps add an additional layer of security and authenticity to our platform.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Client rating & review system<\/h3>\n <\/div>\n
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Our commitment to quality doesn\u2019t stop at onboarding. Once a provider joins the Blys platform, their performance is continuously monitored through our in-app Client Rating & Review system. This feedback loop ensures that providers consistently deliver the high-quality services our clients expect. Providers who fail to maintain these standards may face temporary or permanent suspension from the platform, as we prioritize the satisfaction and safety of our clients above all else.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Compliance monitoring<\/h3>\n <\/div>\n
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Staying compliant is crucial for all providers on our platform. We routinely review key compliance requirements such as police checks and insurance coverage to ensure they remain up to date. Providers who fail to meet these requirements risk having their accounts deactivated. This proactive approach helps us maintain a safe and trustworthy environment for our clients.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Quality assurance<\/h3>\n <\/div>\n
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Service quality, reliability, and safety are non-negotiable at Blys. Providers who fall short of our benchmarks in these areas are swiftly addressed. Depending on the severity of the issue, this could mean temporary suspension or permanent removal from the platform. By holding providers to these high standards, we ensure that every client interaction is a positive and safe experience.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Dedicated customer support<\/h3>\n <\/div>\n
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At Blys, we don\u2019t just connect clients with providers, we\u2019re here to support you every step of the way. After every session, clients can easily reach out to our dedicated Customer Support team for assistance or to provide feedback. Available 24\/7 including via call or SMS, our support team is always ready to ensure your experience is seamless and stress-free.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n

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Ratings and reviews<\/h2>\n
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We\u2019re not just about connecting clients with service providers; we\u2019re about building trust, delivering excellence, and ensuring every experience exceeds expectations. To achieve this, we\u2019ve created a transparent and client-centric ratings and reviews system that keeps service quality at its absolute best.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Rated ‘Excellent’ on Trustpilot<\/h3>\n <\/div>\n
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Blys is proud to be rated 4.6 (Excellent) on Trustpilot (the highest rating in our category), where you can explore authentic, unfiltered reviews from our clients. Their feedback reflects our commitment to exceptional service and customer satisfaction.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Provider ratings and reviews<\/h3>\n <\/div>\n
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We understand that choosing the right service provider is personal. That\u2019s why we\u2019ve made it easy for clients to make informed decisions by offering detailed ratings and reviews for every provider. With feedback from real Blys clients, you can confidently select a professional who meets your unique needs.<\/span><\/p>\n

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Support<\/h2>\n
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Exceptional support is the cornerstone of our commitment to the Blys community. Whether you need guidance, assistance, or simply a quick resolution to an issue, our dedicated team is here to help.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Dedicated support team<\/h3>\n <\/div>\n
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From your first interaction with Blys to every booking along the way, our support team is with you at every step of your journey. Have a question or need assistance? We\u2019re available 24\/7, ready to ensure your experience is smooth and stress-free.<\/span><\/p>\n

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Incident reporting<\/h3>\n <\/div>\n
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If something doesn\u2019t go as planned, we\u2019re here to make it right. Both clients and service providers can report any incidents or complaints via email at hello@getblys.com<\/a> or by calling us directly at +1 314 876 8255<\/a>. We handle every report promptly and with care.<\/span><\/p>\n

Serious matters are escalated to our Trust & Safety team that consists of ex-police enforcement personnel who have strict SLAs around response times.\u00a0<\/span><\/p>\n

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\n Contact Support<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n
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Privacy<\/h2>\n
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Your privacy isn\u2019t just important to us\u2014it\u2019s fundamental to the way we operate. At Blys, we\u2019ve built systems and safeguards that prioritize confidentiality, ensuring that all client and provider interactions are secure, seamless, and respectful.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Secure connections made easy<\/h3>\n <\/div>\n
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At Blys, professional boundaries matter. That\u2019s why we\u2019ve developed a secure communication system that allows clients and providers to connect, chat, and even make calls without the need to exchange personal information. Your details remain private, letting you focus on what truly matters\u2014a smooth, professional service experience.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Important information in one place<\/h3>\n <\/div>\n
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Organization and accessibility are key to providing a great experience. That\u2019s why all provider documents, agreements, and notes are stored securely in one centralized location. From transparent billing to easy-to-access invoices, we ensure that everything you need is at your fingertips.<\/p>\n

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Protecting your privacy<\/h3>\n <\/div>\n
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We respect your confidentiality. Blys will never share your personal information with others unless we have your explicit written or verbal consent. Our commitment to privacy is unwavering, and we go the extra mile to safeguard your trust at every step.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Why we review messages on Blys<\/h3>\n <\/div>\n
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We care about the safety of our providers and their clients. That\u2019s why we\u2019re careful when it comes to how everyone communicates on the Blys platform.<\/p>\n

We may review, scan or analyse your messages on Blys, as we describe in our\u00a0Privacy Policy<\/a>. We do this for a number of reasons, including:<\/p>\n