Service providers on the Blys platform undergo a thorough application and verification process to ensure they meet our high standards before being approved to offer their services. Only 25% of sign ups are approved to join our network. This selective approach allows us to maintain the exceptional quality our clients expect and deserve.

Safety is non-negotiable at Blys. That’s why every service provider must complete a verified Police Check through our trusted partner, Checked Australia, before they can activate their account. This step ensures that all providers meet the necessary legal and ethical standards to operate safely within our community.

Professionalism is at the core of our service. To guarantee that, providers are required to submit their qualification documents for every treatment they wish to offer on the platform. Each document is carefully reviewed by our team to ensure it aligns with Blys’ rigorous professional standards. This way, we can confidently connect our clients with highly skilled and qualified providers.

Operating on the Blys platform means being a legitimate business. All providers must supply their registered business details, including a valid Australian Business Number (ABN). For those who don’t yet have an ABN, we make the process easy by providing a direct link to register. This step ensures that every provider operates in compliance with Australian business regulations.

We believe in being prepared for the unexpected. That’s why all providers are required to have active Public Liability Insurance before offering services on Blys. For those without coverage, we’ve partnered with Upcover to provide a simple and accessible way to get insured. This requirement protects both our clients and providers, ensuring peace of mind for everyone involved.

Verification isn’t just about documents—it’s about building trust. That’s why our team personally contacts every provider during the verification process. This phone screening allows us to review their submissions, clarify any details, and ensure they are fully prepared to meet our high standards.

Before a provider is approved, we go a step further with a follow-up session. This hands-on evaluation allows us to assess their equipment, professionalism, and technique in a real-world context. This ensures that every provider not only meets but exceeds the expectations of our clients.

To finalise the onboarding process, providers must complete a thorough ID verification. This includes submitting a government-issued ID, verifying their mobile number, and confirming their email address. These steps add an additional layer of security and authenticity to our platform.

Our commitment to quality doesn’t stop at onboarding. Once a provider joins the Blys platform, their performance is continuously monitored through our in-app Client Rating & Review system. This feedback loop ensures that providers consistently deliver the high-quality services our clients expect. Providers who fail to maintain these standards may face temporary or permanent suspension from the platform, as we prioritise the satisfaction and safety of our clients above all else.

Staying compliant is crucial for all providers on our platform. We routinely review key compliance requirements such as police checks, insurance coverage, and ABNs to ensure they remain up to date. Providers who fail to meet these requirements risk having their accounts deactivated. This proactive approach helps us maintain a safe and trustworthy environment for our clients.

Service quality, reliability, and safety are non-negotiable at Blys. Providers who fall short of our benchmarks in these areas are swiftly addressed. Depending on the severity of the issue, this could mean temporary suspension or permanent removal from the platform. By holding providers to these high standards, we ensure that every client interaction is a positive and safe experience.

At Blys, we don’t just connect clients with providers, we’re here to support you every step of the way. After every session, clients can easily reach out to our dedicated Customer Support team for assistance or to provide feedback. Available 24/7 including via call or SMS, our support team is always ready to ensure your experience is seamless and stress-free.