May brought new ways to rebook a recent pro, choose who receives a booking request, manage service areas, keep track of notifications and stay organized in booking chats.
We also made useful improvements to pro profiles, payout alerts, booking details and Homecare notes.
Here’s a snapshot of what’s new.
What we released in May
Rebook a recent pro faster
Clients can now find a recent pro from the Upcoming Bookings screen and start a new booking without searching through past bookings.
Notify favorite pros only
Clients with saved favorites can choose to send a booking request only to those pros, with clearer guidance about how this may affect availability.
Hear about new pros nearby
Clients can receive updates when new pros become available near their most recent booking location, with controls for how often those updates arrive.
Reply to a specific chat message
Clients and pros can reply directly to an individual message, helping everyone follow the right part of a booking conversation.
Draw more precise service areas
Pros can draw custom shapes on a map and save multiple service areas, rather than relying only on a circle around a single point.
See services on pro profiles
Pro profiles now show the services they offer, making it easier for clients to understand whether someone suits their booking needs.
A new in-app notification center
Notifications are now available inside the client mobile and web apps, as well as the pro web experience.
Better access to Homecare notes
Clients can view notes added after relevant bookings, while nominated Homecare contacts can receive them automatically by email.
Clearer booking equipment details
Clients booking eligible massage services can confirm whether a professional massage table is already available at the location.
Extra alerts for payout issues
When a payout fails, pros can now receive an SMS as well as the existing email and push notifications.
Rebook a recent pro without digging through past bookings
When a client wants to book with someone they’ve seen before, finding that pro should be quick.
The Upcoming Bookings screen now includes a Rebook Last Pro section when there isn’t an active booking to display. It brings recent pros closer to the start of the booking journey, making it easier to reconnect with someone familiar.
Instead of searching through booking history, clients can start rebooking in a few taps.
Choose to notify favorite pros only
Sometimes a client wants the widest possible availability. Other times, they only want to hear from pros they already know and trust.
Clients with saved favorites can now choose Notify favorites only for an individual booking request. This keeps the choice tied to the booking where it matters, rather than making it a permanent account preference.
The checkout experience also explains that limiting notifications to favorites may reduce availability or mean it takes longer for a booking to be accepted.
Find out when new pros are available nearby
Coverage can change as new pros become active in an area.
Blys can now notify clients when new pros become available near their most recent booking location. Updates can include the pro’s profile, service type and reviews, with a link to browse relevant profiles.
Clients can choose how often to receive these updates:
- Immediately
- Weekly digest
- Monthly digest
- Off
Monthly is the default, so the feature can be useful without creating unnecessary noise.
Reply directly to individual messages
Booking chats can contain several questions, updates and details at once. Replies now make it easier to keep the context clear.
Clients and pros can respond directly to a specific message in a chat thread. The original message appears with the response, so everyone can see exactly what is being answered.
The feature is available across the client and pro experiences on mobile and web.
Set service areas that match where you actually work
Real service areas don’t always fit neatly inside a circle.
Pros can now draw a custom shape on the map to show where they accept bookings. Multiple service areas can be added, edited or removed, using a mix of drawn areas and the existing radius option.
These saved areas are used when matching pros with booking locations, helping reduce irrelevant requests while giving pros more control over where they work.
If a pro attempts to accept a direct booking outside their saved area, a warning now makes that clear before they continue.
See more useful information on pro profiles
Pro profiles now display the services each person offers.
This gives clients more context while browsing and helps them understand whether a pro supports the type of booking they have in mind.
Combined with ratings, reviews and profile details, the update makes it easier to compare options before starting a booking.
Keep notifications together inside Blys
A new notification center brings important updates into the Blys experience.
Clients can view in-app notifications on mobile and web, while pros can access them through the pro web experience. This gives people another way to catch booking and account updates without relying only on email, SMS or push notifications.
Better access to notes after Homecare bookings
Booking notes are now easier to access in Homecare workflows.
Clients can view relevant notes in their account after they have been added by the provider. For Homecare bookings, the notes can also be sent automatically to the nominated support contact by email, making follow-up and record keeping simpler.
Tell pros whether a massage table is already available
For eligible massage bookings, clients can now confirm whether a professional massage table is available at the booking location.
They can indicate that:
- No table is available
- One table is available
- Two tables are available
This gives the pro clearer information before accepting and preparing for the booking, while avoiding unnecessary equipment reminders when a table is already on site.
Get an SMS when a payout fails
Payout problems need to be visible quickly.
Pros can now receive a one-time SMS when a payout fails, in addition to the existing email and push notifications. The extra alert makes it less likely that an issue will be missed and helps pros take action sooner.
More improvements are on the way
May’s releases focused on making repeat bookings easier, giving clients and pros more control, and keeping important information clearer throughout the booking journey.
Keep an eye out for the next monthly update to see what’s new.
