FAQs

Blys is the fastest, easiest and safest way to get a massage.

Blys delivers the best massages to your doorstep from $119 – by connecting you to a trusted local massage therapist.

No phone calls, no cash payments, no stress about finding the right therapist or making the journey to the clinic and back. You simply go online and let us know what type of massage you want and where & when – and we will have one of our qualified & trained therapists knocking on your door in no time.

Some of our customers describe us as ‘Uber for Massages’.

We’re are extremely diligent about our vetting process and the massage therapists we accept to join our team.

Our onboarding process for the US providers consists of;

• Providers Professional Liability Insurance policy where applicable 
• A photo of the provider’s state-issued photo ID (driver’s license or passport).
• Profile Photo

In addition to our requirements on qualifications and insurance, we are also big on interpersonal skills and cultural fit – to make sure you get the best customer service and experience every time you book a massage from Blys.

Blys currently offers Swedish Massage, Remedial / Deep Tissue Massage, Sports Massage, Pregnancy Massage, Aged Care Massage  and Corporate Massage.

Any of these modalities can be performed as a Couples Massage, which means that two BLYS therapists will perform massages for you and your spouse/partner/friend at the same time.

Nope, tipping is completely optional, and all fees are included in the final price – so you don’t need to worry about the tip.

However, if you’d like to show extra appreciation to your provider, we now offer a tipping feature!

• You can tip before, during, or up to an hour after your treatment.
• Tip amounts are based on your total before discounts, and you can adjust the amount as you wish.
• Tipping is entirely at your discretion.

You can refer to How can I tip my service provider? to learn how you can tip via our platform.

We understand that plans can change, so if you need to cancel or amend your confirmed appointment, you can do so within 1-hour after placing your booking request, or up to 24 hours before your massage is scheduled to begin with no penalty.

When booking, we ask that you provide as detailed parking information as you have available. If our therapists are unable to find free parking, or none is available in your area, we kindly ask that you reimburse the therapist for any expenses incurred, such as valet expenses if you are staying at a hotel.

We operate from 8am to midnight, 7 days a week, 365 days a year.

Yes, we do. Depending on therapist availability, we can be at your doorstep in an as little as an hour for those last minute appointments. You can simply select the earliest time option on our website or massage app and get your zen now.

Most therapists offer rebates for most health funds, but please check first with your health fund to see if they offer rebates for in-home massages. If they do, then simply add your fund name in the ‘Special Instructions’ when booking online and we’ll do our best to find you a therapist with that fund.

We don’t use HICAPS machines. The payments are made in full at the time of booking online on our website or app, but we provide you with a receipt which has your therapist’s provider ID which you can use to claim rebates from your fund, assuming your fund covers massages.

Please check first with your health fund provider if they offer rebates for in-home massages. If they do, then simply add your fund name in the ‘Special Instructions’ when booking online and we’ll do our best to find you a therapist with the same fund as yours.

Nope. We only operate where we have therapists. However, we plan to be serving every major cities. Please sign up, and we will notify you as soon as we arrive in your city.

Yes, you have the option to choose whether you prefer a male or a female therapist when making your booking.

If you’re a returning customer, you also have the option on our website or app to “Rebook” the same therapist from one of your previous bookings.

Due to the on-demand nature of our service and in order to guarantee you receive a massage when you want it, we don’t offer new customers the ability to browse & pick a therapist for their massage as we have no way of guaranteeing a certain therapist will be available for certain date/time.

Instead, we assign the first available Blys therapist to your booking. It’s just like Uber, but for massages.

This unique approach also allows us to offer a more seamless experience to our users as it’s one less step for you to get a massage.

Rest assured, all our therapists are qualified and offer the same level of service excellence – so if you book a massage through Blys, you’re guaranteed to get the same 5-star treatment.

Once your therapist is confirmed, you’ll be able to see the name & profile pic of your therapist in your account, under the “Upcoming Bookings” section.

We will also text you a link with the details of your therapist, including the ETA, once your therapist is on way.

The short answers is, no. Here’s why:

We take the stress out of getting a massage, by offering you a reliable and trusted service, and seamlessly connecting you with qualified and vetted local practitioners in a very short notice.

Blys makes life a lot easier for its therapists as well, by handling the less-exciting aspects of their practice (marketing, scheduling, payments and admin work), so that they can concentrate on what they love doing – their practice.

So, if you enjoy the convenience and the quality of our service, we kindly ask you to respect our service, and book your massages through our platform so that we can ensure you’ll always get the same level of service, whenever and wherever you want.

If you’ve used our service before and wanted to book the same therapist again, you can simply rebook your favourite therapist and have him / her again with a few simple taps or clicks.

Not at all. Massage chairs (ideal for companies, corporate events or home spa parties) utilise about the same space as an office chair. Massage tables require a little more space, but often moving a coffee table provides ample room in a family room. Any quiet space: family room, living room, patio can be easily adapted to accommodate a massage table.

Yep. Mobile massage therapy is ideal for couples massage. Many clients prefer the comfort of their own home and the ability to be in the same room during appointments. Utilising multiple chair massage therapists during at-home spa parties is also popular.

Alternatively you can select the ‘Back-to-back’ option when booking – in which case we’ll send one therapist who will massage you and your partner/friend one after the other.

Whatever makes you comfortable – you determine your own level of comfort when disrobing, but typically you’ll undress up to your underwear.

As per Blys guidelines, all clients are required to wear underwear for the duration of the massage. 

Our trained therapists will always give you the privacy to undress and dress; we simply step outside the room briefly and come back in when you’re ready. In addition, the utmost respect is given in regards to draping throughout the massage and private areas are never exposed.

In regards to chair massages, the client remains fully dressed – though some choose to remove bulky sweaters or jackets.