FAQs

Blys is a leading mobile massage, beauty and wellness platform that brings professional treatments directly to your doorstep. Whether you’re looking for massage, beauty, or other wellness services, Blys makes it easy to book trusted, local providers across the United States.

You can connect with independent mobile massage and beauty therapists onboarded on the platform without any phone calls, cash payments, or stressing about finding the right therapist and making the journey to the clinic or spa. You can simply go online, browse the type of in-home massage, beauty, or wellness treatment you want, mention where you want it (home, hotel, or office) and when works best for you. The platform will connect you with a trusted therapist near you in no time.

Blys is available in major cities across the US including Los Angeles, New York, Chicago, Dallas, Houston, Las Vegas, Austin and Miami. To check provider availability in your exact location, you can enter your zip code in the provider directory as well.

You will only be charged for your booking once it is confirmed by an available provider.

All providers on the Blys platform are required to meet strict qualification and compliance standards before they can offer services to clients.

We’re also extremely diligent with our onboarding process and only accept professionals who meet our high standards of quality, professionalism, and care.

We make sure they meet the ‘Blys Standards‘ to provide their clients with the best in-home massage and wellness experience in every city we operate.

Once a professional joins our platform, we use the in-app Client Rating and Review system to monitor and maintain the highest level of service quality. Although the practitioners are solely responsible for providing the services to you, this rigorous process ensures that you get the best customer service and experience every time you book a mobile massage or other wellness services through Blys.

If you ever feel uncomfortable with your treatment or have any concerns about your provider, please contact our Customer Support Team immediately at hello@getblys.com.

Blys currently offers Swedish Relaxation Massage, Remedial / Deep Tissue Massage, Sports Massage, Prenatal Massage, Aged Care Massage, and Corporate Massage.

Any of these modalities can be performed as a Couples Massage, which means that two independent therapists booked through Blys will perform massages for you and your spouse/partner/friend at the same time.

Tipping is completely optional, and all fees are already included in your final price — so there’s no obligation to tip.

If you’d like to show extra appreciation, Blys now offers a tipping feature. You can tip before, during, or up to one hour after your session. The suggested amounts are based on the total before any discounts, and you can adjust the tip to any amount you prefer.

You can also choose to tip your provider in cash at the end of the treatment if that’s easier for you.

You can find more details here.

We understand that plans can change. If clients need to cancel or amend their appointment, they can do so more than 24 hours before the scheduled start time. Please be advised that if the booking is confirmed, you will incur a 10% cancellation fee outside of the 24-hour window. If a booking is cancelled or rescheduled within 24 hours, a client cancellation policy applies.

Unless the cancellation is due to a severe illness, emergency, or unsettled payment:

• For any cancellation or rescheduling that takes place between 24 hours and 4 hours prior to the scheduled booking start time, a cancellation fee of 50% of the total amount is applied to the client, and the provider receives their payment (minus the Blys fee) accordingly.
• For any cancellation or rescheduling that takes place less than 4 hours prior to the scheduled booking start time, a cancellation fee of 100% of the total amount is applied, and the provider receives their payment (minus the Blys fee) accordingly.

Clients can cancel a confirmed booking within 10 minutes of booking confirmation without a penalty, whether it’s within 24 hours or not.

If the client is running late to a scheduled appointment, we allow 20 minutes for their arrival. If they still haven’t shown up after 20 minutes, we consider the booking as a no-show and apply the full 100% cancellation fee.

If they do show up within 20 minutes but late, you can still start but let the client know you may need to finish at the planned time if you have another commitment or client after that booking.

Check out the details here for more information.

When booking, we ask that you provide as detailed parking information as you have available in the ‘Location Notes‘ section. This will help your service provider arrive at your location more easily.

For corporate bookings, you’re required to arrange parking for the provider(s), either by providing visitor parking for them or by reimbursing their parking expenses during the booking. Details regarding parking information are available here.

You can book a massage from 6am to midnight, 7 days a week, 365 days a year, including public holidays.

Yes! Depending on availability, service providers on the platform can arrive at your doorstep in as little as an hour for last-minute appointments. Simply select the earliest and latest available time when placing your booking.

For same-day bookings, you can submit a request as late as 11:59 PM, and we’ll do our best to find an available provider for you.

Most therapists offer rebates for most of the health funds, but please check with your health fund first to see if they offer rebates for in-home massages. If they do, then simply add your fund name in the ‘Note for your therapist’ section when booking online and we’ll do our best to find you a therapist

Nope. We only operate in cities where we have partner service providers available. However, we’re constantly expanding to new locations, adding new cities!

We recommend signing up with us so we can notify you as soon as we launch in your city. You can also check our provider’s directory to see the available providers around our area.

Yes, absolutely! On Blys, you’re in control of who you book with. Whether you want to see the same provider again, try someone new, or avoid a specific person, we’ve made it easy to manage your preferences.

There are a few options you can choose from regarding how you can select your own therapist. You can manage your therapist gender preferences through your settings, rebook the same therapist from one of your previous bookings, or enlist your favourite providers and choose from them for your next session.

Once a provider accepts your booking, you’ll receive a confirmation (via email or push notification), so you know who’s coming and when.

You’ll see their name and profile under the “Upcoming Bookings” section in your Blys account.

We will also text you a link with the details of your therapist, including the ETA, once your therapist is on way. Check out the full details here.

The short answer is no.

Here’s why:

We take the stress out of getting a massage and other self-care services by offering you a reliable and trusted service and community, and seamlessly connecting you with qualified and vetted local service providers on short notice on your schedule.

Blys makes life a lot easier for its self-employed service provider partners too, by handling all business aspects of their practice (marketing, scheduling, payments, customer service, and admin work), so that they can concentrate on what they love doing – their practice. Service providers on the Blys platform make 2-3 times more per treatment than what their peers make in traditional brick-and-mortar clinics or spas, so you can rest assured knowing that your service provider is happy and looked after. In return, and to cover our costs, we charge them a small fee for every booking, which is our only source of income and what keeps us going.

So, if you enjoy the convenience and the quality of our service, we kindly ask you to respect our team & their work, and always rebook your service providers through our platform so that we can ensure you’ll always get the same level of service quality, whenever and wherever you want.

If you’ve used our service before and wanted to book the same service provider again, you can simply rebook your favourite service provider and have him/her again with a few simple taps or clicks.

Not at all. Massage chairs (ideal for companies, corporate events or home spa parties) utilize about the same space as an office chair.

Massage tables require a little more space as the standard size would be 1m x 2m, just clear 2×2 m of floor space for your therapist to set up the massage table, but often moving a coffee table provides ample room in a family room.

Any quiet space: family room, living room, or a patio can be easily adapted to accommodate a massage table.

Yep. Mobile massage therapy is ideal for a couples massage. Many clients prefer the comfort of their own home and the ability to be in the same room during appointments.

Utilizing multiple chair massage therapists during at-home spa parties is also popular. Alternatively, you can select the “Back-to-back” option when booking – in which case you can book one therapist who will massage you and your partner/friend one after the other.

Whatever makes you comfortable – you determine your own level of comfort when disrobing, but typically you’ll undress up to your underwear.

As per Blys guidelines, all clients are required to wear underwear for the duration of the massage. All therapists will always give you the privacy to undress and dress where they simply step outside the room briefly and come back in when you’re ready. In addition, the utmost respect is given in regard to draping throughout the massage, and private areas are never exposed. In regards to chair massages, the client remains fully dressed – though some choose to remove bulky sweaters or jackets.